An Amazon driver has been filmed repeatedly hitting a customer who reportedly complained about a delayed delivery.
Itzel Ramirez, 21, has been charged with causing serious bodily injury after the horrifying doorstep attack in California on Thursday.
It’s alleged the San Francisco-area driver told the 67-year-old customer, who has not been named, to “check her white privilege” when she had complained about a late package to her home.
Doug Smith, the owner of the apartment complex, told KTVU-TV the victim received an alert about a package being delivered and headed down to her lobby – but it wasn’t there.
Meanwhile, Ramirez was standing nearby and Mr Smith said the woman questioned Ramirez about what was happening.
Ramirez told her the package would be arriving soon.
After the victim waited for about 15 minutes in the lobby, she again asked Ramirez about the status of the delivery, according to Mr Smith.
He told KTVU-TV: “I believe the Amazon driver said something about ‘your white privilege,’ and my tenant said, ‘you don’t need to be a b***h about it’.”
It’s then that Ramirez allegedly became began punching the woman in the head and upper body. Ramirez has since claimed she was acting in self-defence.
Security footage filmed by cameras outside and inside the lobby shows Ramirez push the woman up against the front entrance and continue to strike her.
It’s been reported that the victim suffered a broken nose and other wounds.
Smith told KRON-TV that the victim is ‘too shaken up’ to reveal her identity and describe her experiences to the press.
Ramirez is in custody and being held on $100,000 (£70,000) bail.
She has been charged with two counts of elder abuse and battery involving serious bodily injury.
In a statement, Amazon said Ramirez would no longer be working for them.
They said: “This does not reflect the high standards we have for drivers who deliver our packages.
“We take these matters seriously and this individual is no longer delivering Amazon packages.”