NBN outages: what you can do when your internet goes down

Internet outages are an unfortunate fact of life, and they can be crippling to your daily life, especially for those relying on their NBN plans in order to work from home. Thankfully, there’s a number of steps you can take to identify and rectify the issue, getting you back online in your time of need.

Is it down for everyone?

The first thing to do when your internet fails you is it to check if this outage is isolated to just your household. There are plenty of methods of checking this, including dedicated status pages on the provider’s own site, but a third-party option may be the best port of call. And of course, if you main internet connection is down, you’ll need to use a device with its own connection, such as your phone, to visit those status pages.

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