How Steam refunds are a blessing and a curse

Getting a refund on a game purchased on Steam is easy. If you’ve played a particular title for less than two hours, and you’re within 14 days of having purchased, then you’re entitled to your money back – whatever the reason; no questions asked. 

This system has its advocates and detractors, but what is certain is that there are ramifications for the very roots of PC gaming. And, at the center of that relationship between developer and player, it’s Valve (the company behind Steam) that’s setting the rules. In this scenario, who has the most to lose? How could the system be improved? Is there even a problem?

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